Refund policy

Damaged, faulty or incorrect items

Every piece is checked before it is packed. If your order arrives damaged, faulty or is not the item you ordered, please email ausveofficial@gmail.com as soon as possible after delivery with your order number and clear photos of the item and packaging. Once we have reviewed it, we will offer a replacement or a refund.

Other returns and exchanges

If you would like to return or exchange a piece for another reason, please contact us before sending anything back and we will let you know what is possible for your order.

Condition of returns

For hygiene reasons, returned jewellery must be unworn, undamaged and in its original packaging with all tags. Items sent back without contacting us first may not be accepted.

Refunds

Approved refunds are made to the original payment method. Your bank or card provider may take a few business days to show the refund.

Contact

For any question about a return, email ausveofficial@gmail.com.